To: Greg Coad, Warranty Manager, Baywest Homes

November 03, 2011

Hi Greg,

Many thanks for the work you have done last week to solve the condensation problem in the attic. I think the roof vent replacement with proper goosenecks was the most likely cause of moist air leaking into the attic and the increased fan size in the main bathroom should complete the job.

Needless to say, I was not only concerned about the water stains on the ceiling but the potential long term effect and possible mold problem. It means a great deal to us that Baywest stands by their product as you have done- and performed the repairs. Needless to say a house is a major purchase and I was not expecting to be making repairs to a new home this early. The fact that you have recognized that this was an original contractor defect and accepted it as a warranty item  has increased my confidence in your integrity as a builder and I would not hesitate to purchase another home from you. At this time we love the place and will be here for a considerable time. I have however recommended Baywest to a neighbor who recently purchased a Ridge home from you.

Another friend is looking to move into a larger estate home in Cranston and I have recommended they buy a Baywest home. Customer satisfaction does pay off in word of mouth advertising. I hope you will continue to address warranty work for home buyers even years after the purchase if it was a construction defect, it certainly gave me great confidence in you as a builder and I feel very good that I bought a home from you. I know that my house was built very well having followed the construction and it is a very comfortable home to live in, we made the right choice.

My neighbors who built with other companies in Cranston have not been very successful in having even minor repairs done immediately after taking possession and have lists with 35 items but not one repair was performed. They do not speak well of their builders and will not buy from them again. Many have already sold and moved on. I purchased a new house from one of your competitors before this home and the construction was so bad that I refused to take possession and they returned my deposit so you can understand how bad it was. The current occupants were having dinner on a rainy night and water started to pour through the ceiling light fixture and it is a 2 story house. The entire downstairs hardwood floors were replaced 3 times because the sub floor is warped and moves around. I was pleased that all I had to do was tell you my problem and it was taken care of. It was great peace of mind and I am very thankful for you kindness in resolving this issue. I will continue to recommend Baywest to anyone I know who is looking to build a new home. Thank you again.

 Sincerely,

John and Jackie Sanderson,

Cranston Estates

-John Sanderson Testimonial

Testimonial from Andrew Leung,

Baywest client, Elbow Valley- SW Calgary

Date of possession: Aug 11, 2011

To prospective buyers:

Buying a house is a major commitment and no small undertaking. My wife and I have done this 4 times in the last 7 years and the last 2 was with Baywest. The Baywest team did not build the house FOR me, they built it WITH me. This is Baywest’s key differentiator. Expect problems, Expect the occasional miss communication, Expect the occasional mistake….it’s all part of the building process--- any builder that tells you otherwise is lying. To us, the reason why we have built with Baywest twice now is 100% because of the partnership, the honesty, the collaboration, and the mutual respect for each other as we deal with things as a team. Issues upon issues were dealt with in a great manner. Some were my mistakes, some theirs, and some the vendors but we all worked through it in a positive attitude. We worked hard together for over 14 months from concept phase right through to possession. 14 months is a long time but it was a great experience creating this house and could not have been possible without the strong relationship we had with Baywest.

Andrea and I would definitely recommend future home buyers to talk with baywest and select them as a builder for their home. The relationship we have with the team there is great and you never know when we will build again….. and when we do, Baywest will be the 1^st ones we speak to.

Sincerely, Andrew Leung

-Andrew Leung Testimonial